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Placed the first order? Here's what happens next!

Congrats on placing your first order with Cerebelly! 🎉 We've put together some quick facts to get your familiar with what happens next now that you are officially a part of the Cerebelly Family. 1) You have a Cerebelly account now. This means that

Can I change the products that I'll receive in my next delivery?

Yes, you can make changes to your box any time before 11:59 PM EST the day before your "Processing Date." We send you a reminder email a few days before your order goes out so that you can be sure to have a chance to make changes! To modify your box

How do I check my order status?

You can check the status of an order by clicking: "My account" > "Order History". You will receive an email 48 hours prior to an order processing. Then you will receive one when the same order begins processing. And finally, you will receive an

How do I Subscribe and Save to a Cerebelly box?

Save up to 15% off when you Subscribe & save. In your cart, check the box next to "Subscribe and save 15%" for all items you'd like to subscribe to. Then select your delivery cadence — either every 2 weeks or every 4 weeks. You can easily subscribe

How do I reschedule or change my subscription's delivery date?

Our shipping schedule is as flexible as you and your family need it to be! There are a couple of ways to change things up. Log on to our website at > Go to "My Account". Next, click My Subscription to open the detail page. You

Can I cancel or change my order after it's processed?

Our customer service team is available Monday - Friday, from 9 AM - 6 PM EST. We are currently experiencing some delays in response time, but please rest assured that we will come to the best resolution possible for you and your family! E-mail:

How do I cancel my subscription(s)?

If you have too much food, instead of canceling, you can reschedule your next order on the My Subscription page. To cancel log in and go to “My Account”. Then navigate to “Account Settings” or it may just say "Settings" depending on the

How do I resume or unpause my Cerebelly subscription?

Woo! We're excited that you'd like to resume your subscription. To resume your paused subscription, log in and go to “My Account”. Then, navigate to “Account Settings”. The menu may just say "Settings" depending on the browser or device you are using