All articles

Returns and Refunds

What do I do if I received a damaged order?

If you receive a damaged order, please contact our support team via email ([email protected]) or our online chat box. When contacting us, please include photos of the affected items, the affected product's name(s), quantity, expiration date(s), a

What should I do if my little one doesn't like a certain flavor?

First, don't panic! Lots of studies show that babies may need to be exposed to a new food 8 to 10 times over several days before it's accepted. So be persistent! Mixing Cerebelly with a food they already like can help, too. If your baby is still

What is Flavor Guarantee?

If your little one does not like a particular flavor(s) even after trying a few times we have a Flavor Guarantee. You can email us through the contact form at the bottom of the Help Center to let us know you'd like to redeem the Flavor Guarantee. In

How do I contact customer service?

Our customer service team is available Monday - Friday, from 9 AM - 6 PM EST. We are currently experiencing some delays in response time, but please rest assured that we will come to the best resolution possible for you and your family! E-mail:

What are your return and refund policies?

Cerebelly's general policy is that we do not accept food item returns or issue refunds of your purchase price. Instead, we suggest donating to your local food bank or family in need to help kiddos in your area! However, if a product is delivered to